Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, make a purchase or an appointment from www.dexavan.com (the “Site”).

PERSONAL INFORMATION WE COLLECT. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or an appointment through the Site, we may collect certain information from you, including your name, billing address, payment information, email address, and phone number. Health Information (e.g. medical records, body scans, age, gender, health background, health status, prescribed and over-the-counter medications, Authorized Provider notes and diagnoses, medical ID number, driver's license number, laboratory testing results, insurance information); Your Authorized Providers and Testing Laboratories Provide Information to Us (upon proper authorization from you).

We refer to this information as “Appointment Information.”

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

When we talk about “Appointment Information” in this Privacy Policy, we are talking both about Device Information and Appointment Information.

HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Appointment Information that we collect generally to fulfill any appointment scheduled through the Site (including processing your payment information, and providing you with invoices and/or appointment confirmations).

Additionally, we use this Appointment Information to: Communicate with you; Screen our appointments for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION. We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Square and Acuity to power our appointment scheduling and payment processing - you can read more about how they use your Personal Information here: https://www.squarespace.com/privacy and https://squareup.com/us/en/legal/general/buyer-features . We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING. As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DO NOT TRACK. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

EXTERNAL LINKS. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

YOUR RIGHTS. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill obligations we might have with you (for example if you make an appointment through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION. When you schedule an appointment through the Site, we will maintain your Appointment Information for our records unless and until you ask us to delete this information.

CHANGES. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@dexavan.com

This policy is effective as of January 1, 2020.